There are many ways you can connect with us.
Call 13 1963 within Australia (or +613 6145 0211 international calls).
If you would like to find out more about Victoria’s parks but need some help with English, we can assist. All of Parks Victoria’s Information Centre operators are trained to use telephone interpreters and will be happy to take your telephone call.
Parks Victoria welcomes calls through the National Relay Service if you are d/Deaf, hard of hearing and/or have a speech impairment. Choose your access option and provide the number 13 19 63 when asked by the relay officer.
Parks Victoria’s call centre operating hours will be changing from 17 July 2023:
- Monday to Saturday (including public holidays) from 10am to 4pm
- Sundays only during peak season from 10am to 4pm (includes Sundays from 1 January to 29 February; and Easter Sunday)
Alternatively please contact us via firstname.lastname@example.org
For general inquiries email Parks Victoria at email@example.com
Level 10, 535 Bourke Street
Melbourne Victoria 3000
Interacting with Parks Victoria
The safety and wellbeing of our people is our highest priority. Parks Victoria does not condone or respond to unreasonable, offensive or malicious communication. Aggressive or threatening behaviour towards our staff will not be tolerated.
View our social media guidelines (PDF)
Visit our Media Centre
Compliments and complaints
Your feedback might be a compliment, a complaint or a suggestion. Whatever it is, your feedback is important and we are listening.