Freedom of information
Parks Victoria has activated its business continuity plan due to COVID-19. Office based employees are working remotely or taking leave and may temporarily have restricted or no access to historical files causing some delays in requests being processed. Please use email for all communications with the FOI Unit at email@example.com. We thank you for your consideration at this time.
The Victorian Freedom of Information Act 1982 gives you the right to apply for access to documents held by Parks Victoria. Prior to making a Freedom of Information (FOI) request, search to see if the information is already available online – from Parks Victoria or another organisation.
Requests must be made in writing. Applications can be made by completing the FOI application form and either posting or emailing it to Parks Victoria. Payment of the application fee must be received by Parks Victoria before we will agree to process your application (unless a hardship application is approved).
Level 10, 535 Bourke Street
Melbourne VIC 3000
You can make a request yourself or you can authorise another person (e.g. a solicitor) to make a request on your behalf. If the documents are about your personal affairs, you must provide evidence of your identity – for example a copy of your current driver’s licence or passport.
Fees and Charges
There are two costs associated with making an FOI request:
- Application fee - this is a fixed cost which is non-refundable (currently $29.60). The current application fee amount is included on the application form. If payment of the application fee would cause you financial hardship you can ask for the application fee to be waived by providing appropriate evidence of financial hardship.
- Access charges – these costs are set by the Freedom of Information (Access Charges) Regulations 2014 and relate to the costs incurred in searching for and granting access to the documents that you have requested. This is currently $22.20 per hour for searching / supervision and $0.20 per page.
You will be advised if the access charges are expected to be more than $50 and asked to place a deposit if you want us to continue processing your request.
Parks Victoria can accept payment of these fees and charges by either:
- Cheque or Money Order sent to our mailing address above; or
- Visa/Mastercard credit card payment (by phone on 8427 2001 or in person at our Bourke Street reception) during normal business hours. Please do not email credit card details.
Making an effective request
Parks Victoria would like to assist you accessing documents, however your application must be focused and clearly describe the documents you are requesting. Please remember that we are a park service agency, so requests that that would take rangers out of the field for extended periods to search for documents because the request is unclear, has a wide scope or long time frames, are likely to be refused.
Suggestions for an effective request include:
- Limit the scope of your request to just the information you really want;
- Be as specific as possible;
- Provide a clear and feasible time frame.
Examples of well scoped requests are:
- Incident reports and investigation records for accident involving Joe Bloggs at Gary Smorgon Oval in Albert Park on 1 January 2019.
- Documents provided to the Parks Victoria Board in 2018 to justify the decision to build an ABC structure at Anglesea Bushland Reserve.
- Permits provided to XYZ club to hold events in Baw Baw National Park during the period 1 July 2018 and 30 June 2019.
- Inspection records for Altona pier for the period 1 January 2017 to 30 December 2018.
To avoid your application having to be re-scoped or declined, please do not make requests for:
- the creation of a document or list;
- “All documents” within a broad category;
- documents over long time frames or without a time frame;
- "Documents to include, but not limited to…” or “…and all related documents”;
- documents that are within the scope of another agency or department; or
- answers to questions.
How we respond
After we have received your application and payment, we will confirm if your request is able to be processed as soon as possible. We may suggest that you send your application to another agency, or transfer your request to another Victorian Government agency, if appropriate.
If your request is not clear, is too general or the scope is too broad we may ask you to resubmit or rescope it within 30 days so that it describes specific existing documents or has a scope and timeframe that is reasonable.
We will give you a decision about your request within 30 days after it is received or after it becomes a valid request under the FOI Act. We may seek to extend or adjust this timeframe if:
- we are experiencing a high volume of FOI requests or other impediments to processing your request;
- you submit multiple FOI requests;
- the information you are seeking contains personal information about other people. Under the FOI Act, we must attempt to contact those people and seek their views on the release of the documents. They have 60 days to appeal the release of documents to the Victorian Civil and Administrative Tribunal (VCAT).
If we decide not to release some or all the documents you requested, we will give you reasons and tell you how to appeal. Once you have paid the access charges as advised in the decision letter the documents will be made available to you.
For further information on the FOI Act and processes, please refer to the Office of the Victorian Information Commissioner website – www.ovic.vic.gov.au.
Contact the FOI Officer by phoning the Parks Victoria Information Centre on 13 1963 or emailing firstname.lastname@example.org