Applications for the 2021-22 summer ballot are now closed. 

 

Frequently asked questions

                

Booking process
Making changes
Group bookings
Concession rates for campsites
Payment information
General enquiries

 

Booking process

 

How does the ballot work?

The ballot is a random computer selection of the applications received. The allocation of bookings is based on where your application is situated in the randomised queue and the remaining availability that matches your preferences.

Once bookings are finalised, all applicants will be notified of the status of their booking by email.

Successful applicants will receive an email containing their permit, tax invoice and details of their stay including dates and campsite.

Please note that during the allocation period we are unable to respond to individual enquiries about site allocation.

 

What is available? What about roofed accommodation?

Banksia Bluff Campground campsites are available to book using this system.

Bookings for Banksia Bluff Cabins and Olive-Berry Lodge can be made online from 10am, Monday 2 August 2021. Bookings will be accepted on a first in, first served basis.    
Stay period: 24 December 2021 – 22 January 2022 (8 night minimum from 24/12/21 - 01/01/22 / 7 night minimum from 01/01 - 22/01/22 - Saturday to Saturday in 7 night blocks). 

 

How long can I stay?

You can apply for a maximum of 3 weeks. Camping bookings are in 1, 2 or 3 week blocks. The dates are listed here

 

What if I want to make a booking outside of the ballot period?

Outside of the defined summer ballot period, campsites at Banksia Bluff Campground can be booked online. Campsites are unallocated and you may choose your site on arrival on a first come, first served basis.

 

How can I improve my chances of being allocated a site?

The ballot is a random computer selection. The allocation is based on where your application is situated in the randomised queue and the remaining availability that matches your preferences.

The more particular you are about the sites you will accept, the less opportunity we will have to meet your needs.

To maximise your success for a group application (request for multiple sites):

It is generally harder to meet the requirements of a group application than for individual site requests. If you are booking multiple sites as a group, you will be allocated as a group. If you are prepared to be separated, please specify in the ‘additional requirements’ field that you are happy to accept a site which is separate from the rest of the group in order for the application to be successful.

 

Can I request a specific campsite?

Yes, the application form allows customers to enter details of their preferred site location, additional requirements and guest notes. Please provide as much information as you can and we will do our best to accommodate your request. Note, if your application comes out late in the draw there may not be much choice.

 

Can I request a site next to family/friends if they have submitted their own application?

No. Unfortunately, we cannot match your application with a separate application.

If you want a campsite next to family/friends, you should consider putting in a group application for the number of campsites required.

 

In the event my preferences are taken, can I indicate that I would accept any other campsite?

Yes, the application form includes an opportunity for customers to elect to take any site available as allocated by Parks Victoria.

 

Can I camp with my dog?

Yes, in selected sections of the campground you can camp with your dog. Loops C, D, E and F (campsites 68 to 135) are dog friendly, refer to the campground map for more detail. Note, dogs must be restrained on a leash within Banksia Bluff Campground and Cape Conran Coastal Park at all times.

 

Can I have a campfire?

Campfires can only be lit in the purpose-built campfire ring provided by the park. Individual campfire rings are available at all campsites within Loops A, B, C, D and F. Campsites in loop E do not have individual campfire rings and campers are restricted to using the communal campfire.  

 

What is the best way to apply?

The best way to apply is online. It is quick, and you can read all the relevant information before you submit your application.

 

 What if I have difficulty when I try and register my application?

Call our Customer Service team for assistance. Customer Service Centre hours: 9.00am – 5.00pm seven days a week. Phone: 13 1963

 

Is there a waiting list for people who miss out? 

No. Once the ballot is complete, any unallocated campsites will be released online for general booking. Keep an eye on the website for details of the release date.   

 

When will I be notified if my application has been successful?

We will do our best to process the ballot as soon as we can. We anticipate the ballot will be completed in September. Camping applications take longer to allocate due to the large number of applications and sites to allocate.

Please ensure you have sufficient funds on your credit card during this time. Declined cards may result in a cancelled booking.

 

Making changes

 

I have applied for a campsite but would like to change my preferences. Am I able to do this?

You can alter your application any time before 9am on 16 August 2021. Follow the link in your confirmation email to access your application.

 

I have applied for a campsite but have changed my mind. Can I cancel my application?

You can alter or cancel your application any time before 9am on 16 August 2021. Follow the link in your confirmation email to access your application. 

Once the ballot has closed your application is considered final. Cancellations cannot be made until you receive your allocation, you can then cancel by emailing infocapeconran@parks.vic.gov.au. Please note that cancellation fees will apply.

During the allocation period we are unable to process any alterations or cancellations.

 

Group bookings

 

Can I make an application for several sites for family and friends via the online registration system?

Yes. Group applications can be made by adding additional sites to your cart after you enter your initial site request. Only select the ‘Request Now’ option once all site details have been entered. There is a maximum of 10 sites per transaction and if successful a single payment must be made on one credit card. It is the responsibility of the customer to include contact details and vehicle registration numbers for all sites. Each campsite should be registered with a different contact name.

If you choose to book and pay as a group the main contact person is liable for the payment and must arrange to collect fees from the other members of the group. It is a good idea to make all members of your group aware of the cancellation fees before you agree to book on their behalf.

 

I have booked several sites for groups of family and friends - how do they know which sites we have booked?

If a customer makes a booking on behalf of family or friends, it is the responsibility of the customer to advise their party which sites have been booked. It is also the responsibility of the customer to provide their party with their permit/itinerary as this will be required to gain entry to the park and campground in the first instance.

 

If I apply for a group, are we guaranteed sites together? What if one of our group misses out?

Successful group bookings will be allocated sites together. A group application will be either fully successful or unsuccessful. If you are prepared to be separated, please indicate in the ‘additional requirements’ section when you apply.

 

I have been allocated several campsites for my group booking however, one family/friend has decided to cancel. Can I cancel part of the booking?

Yes, you can cancel individual campsites under a group booking although cancellation fees apply as follows:
• 30 days or more notice, 50% of total booking amount.
• Less than 30 days notice, 100% of total booking amount.

Please note that during the allocation period we are unable to process any alterations or cancellations.

 

Concession rates for campsites

 

What are concession rates for campsites?

A 10 per cent discount applies to the base price of campsites for holders of eligible means-tested concession cards.

 

Who is eligible for concession rates?

The concession discount is available to holders of the following means-tested concession cards:

• Centrelink Health Care Card
• Centrelink Pensioner Concession card
• Veterans Affairs Gold Card for All Conditions
• Veterans Affairs Gold Card War Widow
• Veterans Affairs Gold Card TPI
• Veterans Affairs Gold card POW & EDA

 

How do I apply for a concession discount?

To claim a concession discount the concession card holder must be the named person for the site.

You will be asked about concession rates when submitting your application. The 10 per cent discount will be applied to the booking during the site allocation process.

Note: customers requesting concession rates must be able to produce a valid concession card upon request.

 

Can I apply for concession rates if I am making a group booking?

Yes, but the concession discount only applies to the site occupied by the concession card holder. You must request a concession rate for each site request where the discount is to be applied.

 

Payment information

 

Which payment methods are available?

Visa and MasterCard are accepted for payment. If you do not have a credit card, pre-paid credit cards are available to purchase at Australia Post. Please make sure the card has sufficient funds to cover your application.

 

When do I pay?

A credit card is required to make an application. If your application is successful, your credit card will be debited. The ballot results will be sent out in September. Please ensure you have sufficient funds on your credit card during this time. Declined cards may result in a cancelled booking.

 

What if my Credit Card is lost or stolen after my application has been submitted?

Please contact the Customer Service Centre as soon as possible. Failure to notify us may result in a cancelled booking.

 

If I am successful but I change my mind and do not want to take up my allocation can I cancel it?

Yes, although cancellation fees apply as follows:

• 30 days or more notice, 50% of total booking amount.
• Less than 30 days notice, 100% of total booking amount.

Please note that during the allocation period we are unable to process any alterations or cancellations.

 

General enquiries

 

The website timed out. Has my ballot application been submitted?

If your application was submitted, you will receive an email confirmation to the email address you entered. If you are unsure, please call the Customer Service Centre on 13 1963.

 

I did not receive a confirmation?

Applicants will automatically receive a confirmation email with an itinerary/reference number and outline of what you have applied for. It is your responsibility to ensure you have put in all the correct details. If you have not received the confirmation email, please check your junk mail. If you require assistance, please email infocapeconran@parks.vic.gov.au.

 

I can't find the answer to my question. What should I do?

The information we have provided to assist you with your online booking covers most of the frequently asked questions. If you require additional information, please email us at infocapeconran@parks.vic.gov.au and we will respond to you as soon as possible.

 

Click here to return to the Banksia Bluff summer ballot main page.

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